COVID FAQ

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COVID-19 POLICIES & PROCEDURES
FREQUENTLY ASKED QUESTIONS REV. 3.10.2021

What do I do when I arrive for my appointment?

Due to current Texas Dental Board regulations, we have enacted measures to promote social distancing at our offices. When you arrive for your appointment, please click this link and follow the instructions for the office you are visiting: www.activelifedentistry.com/checkin. For the safety of our staff and other patients, please do not enter our office until instructed by the check-in procedures.

Walk-in patients should call our office number or knock on the door and wait outside for a staff member to assist them.

Do I need to wear a mask to the appointment?

We do not require patients to wear masks into our office. However, if you are in an area outside of your treatment room (e.g. the waiting room, front desk, walking to the bathroom, etc.), we encourage you to wear a mask for the safety and comfort of those around you, if you are able.

If you do wear a mask, once you have been seated in your treatment room, you (the patient) may remove the mask for the remainder of your appointment. Please keep the mask on your lap or pocket, or in a purse or other bag that you have brought with you. Please do not place your mask onto any countertops or otherwise in our office.

Why am I being asked screening questions when I schedule and confirm my appointment?

Current Texas Dental Board regulations require us to screen all patients for possible COVID-19 exposure/risk factors when confirming patient appointments.

Why am I having my temperature taken and filling out screening questions when I arrive at my appointment?

Current Texas Dental Board regulations require us to screen all patients for possible COVID-19 exposure/risk factors and take the patient’s temperature when patients arrive for appointments. This also applies to anyone accompanying a patient. If the patient or the companion (if any) does not pass the screening, a staff member will call them to reschedule the appointment. If the temperature of the patient or companion (if any) is 100.0° F or greater, the patient will be asked to reschedule.

I was tested for COVID-19, and my test results are negative. Am I able to come to my dental appointment?

Yes, if you tested negative for COVID-19, you are able to come to your dental appointment, so long as you do not have other symptoms or risk factors for current exposure to COVID-19.

I decided to be tested for COVID-19 antibodies. Am I able to come to my dental appointment?

Yes, if you were tested for COVID-19 antibodies, you are able to come to your dental appointment regardless of your results.

Why can I not bring additional family members or friends to my appointment?

At this time, patients may not bring any companions with them to appointments, unless the patient requires assistance. In that case, the patient may be accompanied by ONE companion. For example, pediatric patients (i.e. under age 18), patients with special needs, elderly patients needing assistance, etc. may be accompanied by ONE parent or caretaker. Otherwise, parents/guardians who have appointments may not bring their children with them if the children do not have appointments at the same time.