COVID FAQ

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COVID-19 POLICIES & PROCEDURES
FREQUENTLY ASKED QUESTIONS REV. 6.09.2020

What do I do when I arrive for my appointment?

Due to current Texas regulations, we have enacted new measures to promote social distancing at our offices. When you arrive for your appointment, please stay in your vehicle. Once you are parked outside our office, please check-in online and answer the screening questions at this link: www.activelifedentistry.com/checkin. Our office staff will be notified that you are here. Please follow the online directions to finish the check-in process.

If you do not have a smartphone, please call our office at 281.970.4000 when you arrive, and we will bring a paper screening form to your vehicle. If you do not have a mobile phone, please knock on the door when you arrive, and we will bring a paper form outside to you. Walk-in patients should call our office number or knock on the door and wait outside for a staff member to assist them.

For the safety of our staff and other patients, please do not enter our office until instructed by the online check-in procedures.

Do I need to wear a mask to the appointment? Will you provide masks?

Per the recent Harris County order, we are asking all patients and companions to wear a mask when entering our office, unless they fall under one of the Harris County exceptions. See the full mask policy here.

Unfortunately, we are not in a position to supply masks to our patients or companions at this time. If you or your companion enter our office without wearing a mask, we will assume that you fall into one of the exception groups.

Once you have been seated in your treatment room, you (the patient) may remove the mask for the remainder of your appointment. Please keep the mask on your lap, or in a purse or other bag that you have brought with you. Please do not place your mask onto any countertops or otherwise in our office. Companions should keep their masks on while in our office.

Why am I being asked screening questions when I schedule and confirm my appointment?

Current Texas regulations require us to screen all patients for possible COVID-19 exposure/risk factors when making or confirming patient appointments.

Why am I having my temperature taken and filling out screening questions when I arrive at my appointment?

Current Texas regulations require us to screen all patients for possible COVID-19 exposure/risk factors and take the patient’s temperature when patients arrive for appointments. This also applies to companions of patients who require assistance. If the patient or the companion (if any) does not pass the screening, a staff member will call them to reschedule the appointment. If the temperature of the patient or companion (if any) is 100.0° F or greater, the patient will be asked to reschedule.

I was tested for COVID-19, and my test results are negative. Am I able to come to my dental appointment?

Yes, if you tested negative for COVID-19, you are able to come to your dental appointment.

I decided to be tested for COVID-19 antibodies. Am I able to come to my dental appointment?

Yes, if you were tested for COVID-19 antibodies, you are able to come to your dental appointment regardless of your results.

Why can I not bring additional family members or friends to my appointment?

Unfortunately, current Texas regulations specific to dental offices prohibit patients from bringing any companions with them to appointments, unless the patient requires assistance. In that case, the patient may be accompanied by ONE companion. For example, pediatric patients (i.e. under age 18), patients with special needs, elderly patients needing assistance, etc. may be accompanied by ONE parent or caretaker. Otherwise, parents/guardians who have appointments may not bring their children with them if the children do not have appointments at the same time.

We understand that this is inconvenient for many families, but our office must comply with the rules and regulations governing all dental offices in Texas. Also, please note that these rules are specific to dental offices. Your other medical professionals (e.g. general physicians, pediatricians, eye doctors, etc.) are governed by their own specific regulations that may or may not limit companions.

Why was my appointment time changed?

Based on current regulations governing our office, appointment times were reworked to allow a staggered schedule to minimize possible contact with other patients when entering the office.

My appointment was canceled during March/April, and I have not been called to reschedule. When should I expect a call?

We have a team of staff members who are actively working on calling all patients whose appointments had to be postponed due to COVID-19. Please have patience with us as we work through nearly two months of appointments at four offices. We are hopeful that we should be able to reach out to all patients in the next two weeks. Please feel free to call us at 281.970.4000 at your convenience to reschedule if you prefer.

What is a Personal Protective Equipment (PPE) charge?

Safety is of utmost importance to us, and we are taking several steps to protect patients, staff and dentists. While necessary, new PPE requirements do materially increase the overhead costs for our dental practice. We anticipate that this fee will be covered by most insurances; however, as with other insurance denials, patients will be responsible if insurance does not cover the needed charge.